Privacy Policy

At SmartSwitch Energy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

What Data We Collect

We may collect the following personal data:

Contact Information: Name, business name, address, phone number, and email address.
Energy Usage Information: Meter details, energy consumption history, and supplier contract details.
Financial Information: Bank details for billing purposes (if applicable).
Other Information: Data you voluntarily provide when filling out forms, signing contracts, or contacting us.

How We Use Your Data

We process your personal data for the following purposes:

To provide energy brokerage services tailored to your needs.
To communicate quotes, contract updates, and other relevant information.
To manage and store your data securely on our Salesforce CRM.
To comply with legal obligations and industry regulations.
For customer support and account management.

How We Store Your Data

Your personal data is securely stored on Salesforce, a GDPR-compliant CRM platform. Salesforce ensures industry-standard encryption and data protection practices. Access to your data is restricted to authorised personnel only.

Sharing Your Data

We may share your data with:

Energy suppliers to provide quotes and manage contracts.
Third-party service providers that assist in delivering our services (e.g., IT or legal support).
We ensure all third parties comply with GDPR and protect your data.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Access: Request a copy of your data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, where legally applicable.
Restriction: Limit how your data is processed.
Data Portability: Request your data in a machine-readable format.
Objection: Object to the processing of your data.

To exercise these rights, please contact us at [Insert Email].

How Long We Keep Your Data

We retain your personal data for as long as necessary to provide our services or as required by law. When no longer needed, data is securely deleted or anonymised.

Cookies and Website Tracking

Our website may use cookies to improve your browsing experience.

Security Measures

We implement robust measures to safeguard your data, including encryption, access controls, and regular security assessments.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please review it periodically.

Thank you for trusting SmartSwitch Energy with your data.